90-Day Guarantee
Custom By Miranda guarantees all custom products for a period of 90 days from delivery from any workmanship defects. The customer does not pay for shipping either way or for the repair for the following conditions:
- Broken Seals On Epoxy
- Broken Seals In Vacuum Tumblers
- Faulty/Broken Lids
- Peeling Labels/Decals
- Misspellings
The Guarantee is void in all cases that involve negligence or carelessness. Including, but not limited to:
- Dropping The Product
- Washing The Product In A Dishwasher
- Leaving The Product In The Sun For Extended Periods
- Leaving The Product In Very Hot Areas For An Extended Period (cars, sauna, etc…)
- Not Following The “Care Card” Included With Each Product
Returns & Refunds
Returns are accepted within 1-year of delivery. If the item is not covered under the 90-Day Guarantee, the customer is responsible for any shipping costs and the refund will be the original shipping cost and 50% of the product cost.
All returns must be initiated through the Contact Me page.